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Privacy Statement

Deutsche Telekom Healthcare Solutions Netherlands B.V. (Deutsche Telekom Healthcare) attaches great importance to protecting your personal data. We consider it important to inform you about which personal data is collected, how it is used and how we safeguard its confidentiality.

In this privacy statement, we explain this along with the responsibilities, rights and obligations, and what kind of information we store when you visit our website, how we use it and how long it is retained.

This Privacy Statement does not apply to personal data processed by us as a processor on behalf of our clients or to personal data processed in the systems we provide to our clients. For more information on this, please contact the client who may potentially use these systems to process any personal data.

References in this Privacy Statement to ‘Deutsche Telekom Healthcare’, ‘we’, ‘us’ or ‘our’ refer to Deutsche Telekom Healthcare Solutions Netherlands B.V., having its registered office at Regulierenring 2, 3981 LB in Bunnik, the Netherlands (CoC number: 11056441).

This statement does not apply to websites of companies that are not part of Deutsche Telekom Healthcare but who provide a link to this and/or other Telekom websites. 

  1. Who is responsible for data processing? Who should I contact if I have any questions about personal data privacy at Deutsche Telekom Healthcare?

Deutsche Telekom Healthcare is responsible for the data processing and has appointed a Data Protection Officer (FG). If you have any questions, please contact our Service Desk or our FG at:, Attn: FG Deutsche Telekom Healthcare, Regulierenring 2, 3981 LB Bunnik.

  1. What data does Deutsche Telekom Healthcare process?

If you use our services as a client and/or employee of our client, or as a relation of Deutsche Telekom Healthcare, we may process the following (types of) personal data:

  • Name
  • Job title
  • Gender
  • Email address
  • Login data
  • Telephone number(s)
  • Banking details

During the recruitment process, we may process the following (types of) personal data:

  • Name
  • Email address
  • Telephone number
  • Graduation date
  • Employment history/CV
  • Grade list
  • Information on references
  1. What grounds do we use as a basis for processing your data?

We process your personal data based on legitimate interest, your consent or the law.

Your personal data will be processed based on the legitimate interest of Deutsche Telekom Healthcare in the following cases:

  • Managing existing clients and relations (relation management & account management).
  • Finding suitable candidates, maintaining contact with potential candidates and managing existing (potential) applicants.
  • Promoting the sale of our products and services (marketing) and acquiring orders (sales) by a variety of means, including sending relevant information.
  • Optimising and/or personalising the content of our websites.
  • When invoking the ‘legitimate interest’ basis, we will always weigh up your privacy interest against our business interest.
  1. For what purposes do we use your data?

Deutsche Telekom Healthcare processes personal data for the following purposes:

  • to optimise your visit to our websites as much as possible and to continuously improve our services.
  • to be able to respond to your enquiry.
  • to create and communicate about the respective accounts for the purpose of registration processing on behalf of our client.
  • finding, contacting and assessing potentially suitable candidates for Deutsche Telekom Healthcare.

Your personal data will not be used for purposes other than those for which you initially provided this information to us.

  1. What rights do I have?

You have the following rights:

a) The right to information (request/access to information on the categories of personal data processed, the purposes of the processing, possible recipients of the data, the envisaged retention period) (Article 15, Dutch GDPR);

b) The right to rectification (request that incorrect or incomplete data be corrected or completed) (Article 16, Dutch GDPR);

c) The right to withdraw consent at any time, including for the future ( Article 7, paragraph 3, Dutch GDPR);

d) The right to be forgotten – request that data be deleted, provided that:

  1. the data is no longer necessary for the intended purpose and/or are processed unlawfully, or
  2. you withdraw your consent (unless there is another legal basis for the processing), or

  3. you object to the data processing based on legitimate interests, and there are no overriding legitimate interests for the processing, or

  4. data has been unlawfully processed, or

  5. the legally stipulated retention period has expired.

e) The right to restriction of processing under the terms of Article 18 of the Dutch GDPR;

f) The right to data portability under the terms of Article 20 of the Dutch GDPR;

g) The right to object to the processing of your personal data in the cases set out in Article 21 of the Dutch GDPR;

h) The right to lodge a complaint with the relevant Supervisory Authority for data protection regarding the processing of data (Article 20, Dutch GDPR).

  1. With whom does Deutsche Telekom Healthcare share personal data?

We do not share personal data with third parties.

  1. Where is my data processed?

Your data will be processed in the Netherlands or Germany and, in any case, within the EU. Processing outside of the European Union only takes place after explicit consent has been obtained from our client or if it is necessary for our services to you or if it is legally stipulated (Article 49, Dutch GDPR). Furthermore, your data will only be processed in third countries if specific measures have been taken to ensure an appropriate level of information security and privacy protection (e.g. the European Commission’s adequacy decision or so-called appropriate safeguards, Article 44 et seq, Dutch GDPR).

For specific clients, we use a hosting party to whom we entrust data storage within the legally prescribed framework in accordance with Article 28 of the Dutch GDPR (service providers). In this case, Deutsche Telekom Healthcare remains responsible for the privacy of your data as well.

  1. How long is my data retained?

We process any personal data for as long as it is needed to fulfil our contractual and legal obligations. If the data is no longer required for this purpose, it will be erased, unless temporary further processing is required within the framework of the legal retention obligation.

  1. What data is collected, how is it used and for how long is it retained?
    a) Technical features

When you visit our web pages, the web server temporarily records your computer’s domain name or IP address, the client’s file request (file name and URL), the HTTP response status code, and the web page from which you visit our web page. The recorded data is used exclusively for data security purposes, in particular, to prevent any attempts to attack our web server (Article 6, paragraph 1f, Dutch GDPR). It will not be used to create individual user profiles or passed on to third parties. We reserve the right to statistically evaluate anonymous data records.

b) Contact form

The fields marked with an “*” on each contact form are required in order to process your message. For example, your name to assign the request or your e-mail address to provide you with feedback. You may provide additional information, such as a phone number, to help us process your request.

The data is transmitted using Transport Layer Security (TLS), a secure transport coding system that complies with current standards. The SSL certificate is displayed by your browser so that you can – if you wish – check the correctness and validity of the certificate used for encryption before sending the message.

The data will only be used to process your message and will be immediately after processing unless we are legally obliged to retain it for a certain period. Your data will not be passed on to or processed by third parties.

c) Techniques

We use cookies. These are essential cookies for improving our website. For this we use Google Analytics and Google Tag Manager, which store the necessary details in cookie form. These are used to check the success of certain pages and to make adjustments based on this.

With regard to the Google cookies, Google may be obliged to provide this data if you deem it necessary. However, we have no further influence on this and unfortunately will not be informed about this.

Session cookies are cookies that are only stored on your computer for the duration of an internet session and are needed for transactions (e.g. to log in or process a purchase). They contain only one transaction ID.

You can set your browser so that these cookies are not stored or that they are at the end of your internet session.

In conclusion

Our privacy statement may change in the future. Therefore, we recommend you regularly consult our privacy statement; the most recent version is always available on our website.

This privacy statement was last updated on 18 August 2021.




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